Once in Dawn any subscriber who would write a letter against the PTCL high handedness in the “Letters To The Editor Section”, would be reacted by PTCL PR Department by threatening to cut PTCL advertising that Dawn always resisted to stand by its readers and the subscribers not succumbing to PTCL financial blackmail.
I being an old PTCL subscribers understands how automation and privatisation of the state owned telecom company means to an ordinary subscribers left high and dry.
When I subscribed to PTCL broadband and smart TV services they convinced me to have two separate lines so that I enjoy seamless services. After some time I received a call from their sales office requesting me to update the package for 6 MBPS to 16 MBPS on my declining the offer ever since my line initially went dead and despite repeated on line complaints its voice was restored but broadband service remains suspended, being given complaint no 50, 60 and now 17 respectively but nothing seems to work as I keep getting advice to either migrate to fiber optic or pay for repair of the disconnected broadband.
The puzzle is that the number on which the broadband operates is operational for voice communication but the broadband services are suspended as most of PTCL subscribers don’t get value for their hard earned money spent on PTCL services .
One can’t be sure if someone, somewhere in the office of the Pakistan Telecommunications Authority located in the Federal Capital Of the Islamic Republic of Pakistan, would take notice to safeguard the consumers interest as PTCL no more is state controlled but rather a state within a state.