KARACHI : The State Bank of Pakistan (SBP) in its continuous efforts to strengthen consumer protection and ensure
the Fair Treatment of Consumers (FTC), is pleased to release the draft regulatory framework titled
“Business Conduct and Fair Treatment of Consumers Regulatory Framework (BC&FRF)”.
In its official announcement SBP said the draft framework outlines proposed principles and rule based instructions aimed at promoting
responsible business conduct, accountability, and fairness within the financial sector. It is designed to
ensure that customers are treated with respect, fairness, and transparency in all their interactions with
financial institutions operating in Pakistan. SBP believes that public consultation is a cornerstone of
the regulatory process, ensuring that the voices of consumers are taken into account in finalizing the
framework.
The draft framework has been uploaded on SBP’s official website for public consultation at
https://www.sbp.org.pk/BS/index.asp. The consultation period will remain open until September 30th
,
2025. The feedback may be submitted via email at BCPD@sbp.org.pk using the feedback form available
on SBP website at the following link: https://www.sbp.org.pk/BS/index.asp.
The SBP encourages the general public to share their valuable feedback on the draft BC&FRF.